Privacy Policy
Your privacy is important to us. This privacy policy explains how Alpine Thermal Solutions AG ("we", "us", or "our") collects, uses, and protects information when you use our site and services.
Information We Collect
We collect information to provide and improve our services to you. This may include:
Information you provide directly to us: When you interact with our site, for example, by filling out forms, requesting information, or contacting us, you may provide personal details such as your name, address, email address, phone number, and details about your heating system needs or service requests.
Information collected automatically: When you visit our site, we may automatically collect certain information from your device. This information may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of visits. This is primarily done through cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect for various purposes, including:
To provide and maintain our services: Processing your requests, scheduling appointments, and providing the heating systems services you have requested.
To improve our site and services: Understanding how our site is used to enhance functionality and user experience.
To communicate with you: Responding to your inquiries, sending you service updates, or providing information relevant to your requests.
For internal business purposes: Such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.
To comply with legal obligations: Meeting our legal and regulatory requirements.
For our legitimate business interests, where not overridden by your data protection interests.
Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
Service providers: Trusted third parties who perform services on our behalf, such as IT and system administration services, and other services necessary to provide our service to you. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
Legal and regulatory authorities: If required to do so by law or in response to valid requests by public authorities.
In connection with a business transfer: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, or for as long as we are legally required to do so. When we no longer have a legitimate business need to process your information, we will either delete or anonymize it, or, if this is not possible (for example, because your information has been stored in backup archives), then we will securely store your information and isolate it from any further processing until deletion is possible.
Your Data Protection Rights
Under applicable data protection laws, including the GDPR, you have certain rights regarding your personal information. These rights may include:
The right to access: Request a copy of your personal information we hold.
The right to rectification: Request correction of any inaccurate or incomplete data.
The right to erasure: Request deletion of your personal information under certain conditions.
The right to restrict processing: Request that we limit how we use your data under certain conditions.
The right to object to processing: Object to our processing of your data under certain conditions.
The right to data portability: Request that we transfer your data to another organization, or directly to you, under certain conditions.
The right to withdraw consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time.
The right to lodge a complaint: You have the right to complain to a data protection supervisory authority about our collection and use of your personal information.
To exercise any of these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. You can find more information about the types of cookies we use, why, and how you can control them in our separate Cookie Policy (if available, link or reference here).
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
Links to Other Websites
Our site may contain links to websites operated by third parties. This privacy policy does not apply to those third-party websites. We encourage you to read the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us:
Alpine Thermal Solutions AG
22 Gewerbestrasse,
8005 Zurich,
Switzerland